Installation – is pretty much eliminated. Our applications are already installed, and being used by our client base. Adding another user organization doesn’t require another installation of the software (unless you are the person who is using the Auto-Parser and even then, we walk you through the installation)

Maintenance – we maintain the hardware and software upgrades. Your need for expensive IT technical support is just about eliminated. We do all the heavy lifting on maintenance. While it’s covered in your monthly lease fee, it’s clearly less expensive all around for us to provide technical support for multiple customers using the same application, than for each customer to provide its own dedicated IT support personnel, and the dedicated training and commitment that goes with that. This allows an overworked internal support team to focus on applications and infrastructure that are still managed internally.